Quality Assurance & Mint On Card Policy
We have a commitment to bringing our customers the items they want and understand the increasing amount of collectors that require their items be of a certain standard whether that be at a packaging or manufacturer level. We strongly urge customers who have highly specific requirements around their orders to contact us in advance of purchase, so we can work together to ensure satisfaction. Otherwise please refer to the information below.
Defects and Quality: Severe manufacturer defects, such as extreme mechanical and material flaws that alter the items’ overall appearance or function, missing key pieces, broken parts at a manufacturer level will be replaced wherever possible for the buyer, or refunded if a replacement is not available. In most cases, we will require return of the damaged item and some evidence photographs to issue a refund and cover return postage costs.
If an item is received in very poor condition as a result of courier/post service's behaviour, then we will reimburse up to 10% of the items value. This is specifically for where the packaging has been damaged badly enough to affect the item inside/condition of the item is no longer sellable. In all cases, we will require return of the item with photographic evidence. Return postage will be covered for you. This does not apply where a customer has purchased a ‘Damaged packaging’ item, which is clearly stated and priced differently to the same standard item.
We will NOT be able to cover return postage for items that are being returned for:
- Minor paint application flaws (Light scratches, small chips to paint).
- Edge scuffs, nor creases to peg hanging card packaging.
- Scuffs/creases/scratches to body of carded packaging.
- Indentations/light crumpling to blisters and bubble carded items.
- Superficial movement of accessories or pieces within packaging.
MINT ON CARD: We specifically and intentionally do not advertise any of our items as ‘Mint On Card.’ Most items on our website have travelled from various countries around the world and can often experience a certain degree of travel wear. Generally they arrive to us in near perfect condition and as per our United Kingdom and International Shipping Policies are packaged and sent by us with appropriate care and internal support. Mint on card Collectors are advised to contact us prior to purchase.
Similarly minor faults with the actual items themselves, most notably minor scratching or paint application flaws at a manufacturer level do occur in less common instances.
Buyers are welcome to contact us for photographs of the specific item they will be receiving after purchasing if required. Please contact us with any questions or specific requirements. If an item received is not to your satisfaction, please see our Returns and Refunds section.
We will NOT be able to cover return postage for items that are being returned for:
- Minor paint application flaws (Light scratches, small chips to paint).
- Edge scuffs, nor creases to peg hanging card packaging.
- Scuffs/creases/scratches to body of carded packaging.
- Indentations/light crumpling to blisters and bubble carded items.
- Superficial movement of accessories/ additional pieces within packaging.
Brands
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